Luis A. Perales
Information Systems
Mr. Perales has more than 8 years of goal-oriented professional Information Systems experience. Additionally, Mr. Perales is skilled in data analysis, technology using a variety of computer support applications and software with creative problem resolution capabilities. His Strengths include:
- Probing and listening to customer needs
- Gathering data and developing action steps
- Preparing timely responses
- Quality assurance
Mr. Perales consistently meets deadlines and handled numerous projects simultaneously in a fast-paced environment with high levels of change
Professional Experience
Booz | Allen | Hamilton
San Antonio, TX June 2002- June 2006
Research Analyst
Mr. Perales provided advisory and technical assistance services as a Help Desk team member in support of the Air Force Public Key Infrastructure System Program Office (AF PKI SPO). Primary roles include providing current, critical information and training on the various Public Key Infrastructure (PKI) software and its components to Air Force military, civilian, and government contractor personnel.
Mr. Perales also maintained, updated, and produced knowledge base articles used for troubleshooting various PKI related issues.
Mr. Perales also provided ad-hoc database, website, and program support to other teams as available.
- Mr. Perales developed the Cryptologic Systems Group (CPSG)/ZC web site, written with ASP and the AJAX (Asynchronous JavaScript and XML) protocol. This site contains a dynamic search feature that searches a backend MS Access database of all the latest devices provided by the ZC to its customers.
- Mr. Perales produced an Air Force Real Property Agency (AFRPA) web site using Dreamweaver MX that required the need to record any and all comments concerning an OHare AFB landfill. The site was written in HTML, with a comments form written in Flash MX running on a Cold Fusion MX 6.1 server that was connected to an MS Access Database. Written with the ability to record comments and allows the user the opportunity to save any unfinished comments with a password.
- Development support for the conversion of legacy courseware to web-based training using advanced distribution learning concepts for the Air Education and Training Command (AETC) Accounting Liaison Office (ALO). Responsible for programming, testing, and implementing solutions based on Flash MX techniques, graphic design and Action Script technologies producing aspects of the computer based training development all production done with Dream weaver MX.
PacifiCare of Texas
San Antonio, TX December 1997 - December 2001
Reporting Analyst
Developed performance reports for the improvement of daily call center management. Mr. Perales specialized in ad-hoc reporting, database systems, systems quality control and internal improvements.
- Conducted analysis on data strategies resulting in the organization of a monthly reporting package for senior management.
- Designed and implemented a database of performance data which was utilized by all supervisors. This resulted in global adoption of the database and improved availability and sharing of information.
- Maximized efficiency of a relational database by analyzing data elements, grouping data requirements and eliminating data redundancy for the storing, tabulating and summarizing of feedback from customer surveys.
- Created Intranet website to quickly and efficiently disseminate information for the support of a 15-person research team which increased business opportunities.
- Consulted with department heads in migrating database for 300+ employee organization.
- Assisted with the implementation of a new corporate identity change, which included the translation of specifications and negotiation with service providers. Organized a new process for verification of payments, which resulted in better communications with contracted providers.
- Assumed control of collaborative database after analyst left department. Completed any new development and design changes.
- Developed, coached and mentored employees through on-the-job participation
- Increased productivity by automating computer operations, effectively managing system conversions and the introduction of new technology.
Caremark Rx, Inc.
December 1992- December 1997
Pharmacy Technician
Reviewed and entered mail-order prescription information. Worked closely with Pharmacists to assure that all state and federal regulations were met with the filling and dispensing of medications.
- Delivered quality doctor script-to-computer translations of prescriptions and exceptional service to pharmacists with prescription clarifications and therapeutic intervention programs.
- Promoted after only one year from Eligibility Representative
- Translated more than 25 prescriptions per hour
