Gregory S. Perry

9494 Humble Wstfld • Apt 1314 • Humble, Texas 77338

H:832-472-0388 • W:832-472-0388

Services

Resume

Gregory Scott Perry
4906 Cairnleigh Drive
Houston, TX 77084
(281) 345-6472 Home, (832) 472-0388 Cell
cpp-programmer@att.net

EDUCATION
CCNA in progress ? Cisco Academy Compaq ? ASP Servers, Desktops, Workstations
New Horizons ? (CNA 4.11), A+ SMU ? MCP, MCSA Win 2000
Cy-Fair College (AA in progress, Networking ) N+ Certified

COMPUTER SKILLS
? Windows 95, 98, NT, 2000, 2003, ME, XP VPN Installation and Troubleshooting
? RedHat Linux 6.x - 9.x Installations Windows Server Admin 2000 / 2003
? Cisco router and switch configurations Assemble/Setup Servers and Storage Units
? Cisco IP Telephony administration Microsoft Outlook 2003 and Exchange 2003
? Microsoft Office 95, 2000, XP, 2003 Hardware and Network Troubleshooting

EXPERIENCE
Nov, 2005 ? Aug, 2006 Entersys Group Helpdesk / Network Admin
? International helpdesk support for Powerwell Services
? Setup and help troubleshoot Cisco routers (28xx series), and switches (35xx, 4507, 500 Express).
? Setup and maintain Linksys/Cisco Wireless Access Points.
? Subject Matter Expert for Dialup, Anti-Virus, VPN, Networking, WAP.
? On call Network Administration / Troubleshooting.
? Network Design / Implementation.
? Cisco Call Manager 4.0/ Unity Voice mail (setup phones, voice mail, and IP communicator).
? Exchange 2003 Administration.
? Windows 2003 Active Directory Administration.
? Responsible for troubleshooting and helping the customer for installation problems and hardware issues with their workstations.
? Performed Consulting to my peers on all issues both internal and external.
? Provided technical support on Microsoft Win XP Desktops and laptops.
? Provided solutions to promote customer oriented environment.
? Help with training Helpdesk new hires on Company Standards and Procedures.

Jan, 2002 ? Nov, 2005 MD Anderson Cancer Center Support System Coordinator
? Phone center help desk support for MD Anderson Cancer Center
? Revamp VPN installation instructions and software CD.
? Subject Matter Expert for Dialup, Anti-Virus, Fiberlink, VPN, and firewall.
? Provided technical support on Microsoft Win 95, 98, NT4, 2000, ME, XP Desktops.
? Skill Center Leader for Remote Access and Information Security Responsible for troubleshooting and helping the customer for installation problems and hardware issues with their workstations.
? Performed Consulting to my peers on all issues both internal and external.
? Provided solutions to promote customer oriented environment.
? Help with training new hires on Company Standards and Procedures.
? Carry Team Lead and Technical Lead Pager for on call Supervisor assistance.

Aug, 2001 ? Jan, 2002 Analysts International, Inc Helpdesk System Analysts / Contractor
? Help desk support for MD Anderson Cancer Center
? Responsible for troubleshooting and helping the customer for installation problems and hardware issues with their workstations.
? Performed Consulting to my peers on all issues both internal and external.
? Provided technical support on Microsoft Win 95, 98, NT4, 2000, ME Desktops.
? Provided solutions to promote customer oriented environment.

Mar, 2000 ? May, 2001 Compaq Computer Corp Tech Support Engineer
? Help desk support for Small to Large Firms, and Government companies.
? Responsible for troubleshooting and helping the customer for installation problems and hardware issues with their servers.
? Performed Consulting to my peers on all issues both internal and external.
? Provided technical support on Novell 3.x, 4.x, 5.x, Microsoft NT4, 2000, SCO UnixWare 7.x, SCO Openserver 5.x, RedHat Linux 5.x, 7.x installation and configuration on Compaq Servers
? Assisting manager in daily operations to manage a team of TSR?s.
? Provided solutions to promote customer oriented environment.
? Helped Level I TSR?s to handle calls accurately.
? Monitoring calls taken by TSR?s for quality purposes.
? Taking escalated calls to further assist customers in troubleshooting, Installing/Uninstalling hardware and software, and dispatching new parts
? Network design consulting

Nov, 1999 ? Nov, 1999 TekSystems Windows NT4 Workstation Rollout
? Worked in different aspects of a Windows NT4 workstation Rollout
? Changed out 150 systems
? Install and configure the desktops for network usage.
? Provided limited technical support to staff members for their computing problems after the deployment.
? Civilian Lead on the project.

Oct, 1997 ? Aug, 1999 Computerland / Time Trend Computers Network Admin / Engineer
? Provided Technical Support for various Customers contracted through Time Trend.
? Assisted customers in setting up email accounts in Microsoft Outlook express and Netscape Communicator.
? Design and Implement Network Configurations.
? Troubleshoot and Maintain Server Equipment running various Network Operating Systems.
? Technical Support on behalf of client companies (Compaq, IBM, and HP).
? Troubleshooting hardware and software problems in Windows 95, 98, NT4, environment.
? Researched unsolved issues/problems using TechNet, and the Internet.
? Provided solutions to promote customer oriented environment.
? Supervised team of 2 -5 technicians.

Projects

Employment

Department of Veteran Affairs

Skills

Cisco Administration

Windows Network Administrator

Education

New Horizons

SMU

MD Anderson Cancer Center

Interests

Gregory S. Perry is an Associate of MBO.