As the work landscape continues to evolve, modern day managers are increasingly called on to manage traditional on-site workers, remote workers, temporary workers, and independent contractors. Due to the wide variety of workers who may be operating within the same business, management’s approach should and will differ depending on how each worker is engaged with the company.
By nature of federal and state laws, independent contractors cannot be treated like traditional W-2 employees. Doing so puts your company at risk for independent contractor misclassification. Because federal, state, and local government agencies all apply different tests to determine classification there’s often a murky grey area of competing legal guidance.
One common test of independent contractor classification, however, is the degree of control you exercise over how and where work gets done. While this is far from the only qualification of independent contractor status, it can serve as a solid foundation for compliance. Here are three best practices managers should keep in mind when working with an independent workforce.
Working with independent contractors is a business-to-business relationship and must be managed accordingly. When working with independents, shift your mindset from boss to client. With on-site, traditional employees you manage the process and outcome. Independent contractors, on the other hand, are tasked with managing both process and outcome to meet agreed upon results—process management and results are not your responsibility.
While you can’t control the method or hours independent contractors work, you can set expectations to help effectively measure progress and work toward desired results. Having a written contract that clearly spells out the scope of work and the expected outcome is essential. You’ll want to ensure you clearly outline activities that need to be done, a process for communicating progress, and a method for evaluating results. Set deliverables and milestones that can be measured throughout the course of the project to ensure a successful conclusion.
One of the benefits of working with independent contractors in your local area is the ability to spend time with them in person. Meetings and the occasional work sessions are fine, but it’s best to ensure that their primary work—unless critical to the job such as hardware instillation—is performed offsite. When independents work onsite, this can put you at risk for misclassification. If and when contractors are onsite, another best practice to maintain the client-contractor relationship is to have all independent contractors perform duties with their own equipment.
Interacting with independent contractors requires a skillful balance of oversight and autonomy. You’ll want to ensure work is being performed and expectations are being met within the parameters of your agreement without overstepping management bounds.
When hiring an independent contractor, properly vet them prior to engagement to ensure they meet independent status and are the right fit for the job. Take the time to understand the approach they will use to solve your problem and spell out specifics in a written contract, including how progress will be communicated and success will be measured. With a few proactive steps, you can confidently be the client—rather than the boss.
MBO Partners has extensive experience helping enterprises reduce risk and get the best return on their contractor investments. For more information on how to best manage your independent workforce, contact us today.