6 Creative Ways to Get Client Testimonials that Build Your Brand

By MBO Partners | January 8, 2021

Share
consultants working on laptop image

Client referrals and recommendations can be incredibly helpful when it comes to building business credibility and trust. Think back to the last time you made a big purchase. How did you choose a particular product or brand? While a good marketing strategy can help draw in potential clients, these prospects will likely look for customer reviews next. Testimonials are important because they are first-hand accounts of an experience with your business.

Testimonials can help you build a strong brand and confirm that you truly do what you say you can do. Whether you’re a seasoned independent professional or have just a few projects under your belt, it’s never too late to start collecting feedback. Here are six creative ways to get client testimonials.

1. Encourage Clients to Write a Review

Including a link to a form on the testimonials page of your personal website makes it easy for clients to write a review. A well-organized testimonials page that features interesting projects, detailed feedback, and links to client websites may incentivize clients to leave a review of their own. Your testimonial form should include a few questions specific to your services as well as a blank section where clients can write in their own feedback.

If you speak with a client who is willing to write a testimonial, this form can also serve as a useful next step. Rather than having to continuously follow up with a client, direct them to the form where they can quickly and easily leave their feedback.

2. Put Compliments to Use

If a client compliments your services in an email, over the phone, or even during an in-person conversation, write down the review and ask them if it would be okay to feature it on your website (you never want someone to be taken aback). Even small bits of praise that describe your services such as, “Thank you so much for the great editing job. I didn’t have to change a single thing!” can be a useful review to capture and feature.

3. Think Before You Ask

If you want to ask a client for a testimonial but aren’t sure how to begin the conversation, try starting with a compliment. Let the client know why a testimonial from them would be particularly valuable. You may say something like, “Your opinion really means a lot to me. Would you mind sharing your thoughts about the recent work I did for you?” Or, “I’m so happy to hear the new software system I installed has been helping to improve productivity and efficiency for your business! Would you be willing to share your experience working with me through a LinkedIn recommendation?”

Be open with your client about how you plan on using the testimonial—perhaps you’re working on building out that section of your website or you’re competing for a new project. If you can give a client a specific reason for why their testimonial would be useful, they may be more willing to help out.

4. Always Gather Feedback When a Project is Complete

An end of project survey can be a great way to quickly gather feedback that you can craft into a testimonial. A client will likely be most excited and willing to talk about your work when you deliver the final product, so use this time to your advantage. Set up a simple survey—Google Forms or Survey Money are two easy-to-use tools—and ask your client if they’d be willing to take a few minutes to provide feedback.

5. Feature Successful Projects

Showcasing a client you enjoy working with is an engaging way to bring positive attention both to them and to your business. Choose one of your favorite projects and ask your client if they would be on board with you creating a mini case study, perhaps as a blog or social media post. If they like the idea, ask if they’d be willing to contribute a testimonial about the process. By showcasing a project, you can provide prospective clients with valuable insight into your working process as well as a first-hand account of how a past project turned out.

6. Highlight Short Testimonials on Twitter

Twitter testimonials are short, easy to read, and can help boost brand credibility by spreading the word about your business throughout a client’s social network. Keep an eye out for tweets from blog readers, clients, or industry professionals that mention your business, skills, expertise, or services. If you see a positive tweet, embed it on the testimonials page of your personal website—just be sure to ask permission first.

If Twitter is one of your primary social media platforms and you have an active following, you may also consider creating a call-to-action hashtag to encourage your followers or clients to talk about their experiences with your business. For example, you could say something like: “Tweet your experience with @JoeSmithConsulting using the hashtag #ThanksJoeSmith”

A powerful testimonial can help prospective clients feel more comfortable doing business with you. If you receive a review that you think would be a good testimonial, reach out and thank your client and then ask them if you can feature their comment. It’s okay to edit a testimonial for grammar and clarity, but be sure to stick to the client’s exact language as much as possible and let the client approve your edits before posting it online.


Find independent consulting jobs with top companies through MBO’s marketplace

Join Today!


Related Posts

PHOTO-Group-of-Multiethnic-Busy-People-Working-in-
| 2 MIN READ

5 Reasons to Avoid Overselling Consulting Services

August 5, 2022

Overselling is an easy mistake to make—one that can put your business reputation at risk. As an independent professional, your drive and ambition are what make your business succeed. However, it is possible that the very ambition that helps you achieve your goals can become a detriment.   When selling your services to a client, there…

man making presentation
| 3 MIN READ

5 Tips for Leading an Effective Project Kickoff Meeting

July 5, 2022

Starting your project with a project kickoff meeting is a great way to lay the foundation for success and reinforce your client’s decision to engage your services. Once the contracts are signed and the budget is approved, it is time to get to work! A project kickoff meeting is a chance for everyone who will…

woman working on phone and laptop img
| 4 MIN READ

How to Eliminate Your Back-Office Burden as a Self-Employed Professional

June 28, 2022

Back-office management consists of all of the administrative and support tasks that need to be done to run your business. This includes filing paperwork, tracking expenses, filing taxes, and billing clients. In addition to your daily project work, business management tasks can take up a lot of your time. Luckily, there are many options available…

Trending

Tags

Learn more about the MBO Platform

FOR INDEPENDENT
PROFESSIONALS

Start, run, and grow

your independent business with MBO

FOR
ENTERPRISES

Engage, scale, and optImize

your independent workforce