How to Create an Independent Workforce Management Strategy: 6 Steps

By MBO Partners | October 7, 2021

Share
people talking at desk in office

When you engage independent workers, it is critical to have an independent workforce management strategy so that your program can be effective and successful. Whether you work with independent contractors, freelancers or consultants, contingent workers must be engaged and managed differently than traditional employees. There is a distinct level of compliance risk associated with this pool of talent and the needs and desires of contingent workers are unique.

A centralized engagement program is a great way to get a handle on the entire contingent worker lifecycle, from finding and engaging top talent, to properly managing their time at your company and possibly re-engaging them in the future. Here are six steps to follow for creating an independent workforce management strategy.

1. Know Your Level of Risk

Engaging contingent workers comes with an inherent risk, particularly if you do not currently have any policies regarding how these workers are engaged. When managers who need talent are left to their own devices, they may turn to their own networks or a third-party to bring in talent who are not fully qualified to work independently. This can put the business at risk for costly worker misclassification lawsuits, among other problems. It also makes contingent worker spend very difficult to track, and can be more expensive in the long run.

If you do have existing policies regarding independent talent engagement, consider if they comply with federal, state and local laws. Look for gaps in your policies and areas that could use improvement.

2. Outline Your Program

There is no single way to build a program to manage contingent workers. In order to build a successful program or strategy, think about the goals that are most important to your organization. What are leaders going to be looking for in a program and what potential return on investment will be important to them? Thinking through these questions will help you design a program that fits your specific company needs.

3. Identify Key Players

Company executives and stakeholders must fully understand and champion your program or strategy in order for it to be successful. Identify these people early on, involve them in discussions, and answer any questions they have. Be sure to incorporate internal staff as well. If there are certain departments or managers who use contingent talent more than others, get their thoughts and opinions from the start so you can build a program that will meet their needs.

4. Develop a Plan for Program Adoption

Developing a defined business case for an independent workforce program or strategy is an important part of securing buy-in. When stakeholders need understand the return on investment associated with using independent talent and why a program is needed to manage these workers, it will be easier to roll out the program and gain support from other employees.

When building a plan for program adoption, make sure to define program goals, identify potential roadblocks along with solutions, and clearly explain how your strategy will benefit the company in the long run.

5. Develop Rules for Compliance

As discussed earlier, factoring in compliance is an incredibly important part of a successful contingent talent management strategy. Develop clear rules for identifying, engaging, and managing independent contractors when building your own program and be sure to keep managers, stakeholders, and employees in the loop so they understand why compliance is so important.

Remember, worker classification is complex. As the independent workforce grows, laws change and evolve as well. It can often be hard to understand what is required and what applies to your particular business. If you don’t have an expert on your team who can be the go-to person to answer legal questions, consider partnering with a company that can help you tackle these big issues—there’s more to it than just adhering to laws and guidelines. You also need to make sure contracts are fairly written and negotiated, that taxes are filed and paid, that expenses are properly submitted and deducted, among many other details.

6. Implement Your Strategy and Iterate

Successful internal adoption is an important part of building a long-lasting program. Talk to managers about their concerns and take the time to answer any questions they have. Having these discussions early on can help you generate solutions to potential push-back before it happens. Make sure employees know what to expect and who they can come to with questions.

You may also consider developing FAQ guidance documents regarding new policies and procedures or doing a soft launch with a few departments to get feedback before rolling out the entire program or strategy.

Have more questions about building your contingent workforce strategy? Our team of experts is here to help.

Related Posts

cityscape
| 3 MIN READ

What is Workforce Optimization and Why Does It Matter?

October 14, 2021

In response to this widespread challenge of COVID-19, today’s organizations are struggling to do more with less. Forward-thinking companies are leveraging new technologies and experimenting with modes of working, such as virtual meetings and remote work. This new paradigm has highlighted the vast chasm between the traditional business model and the emerging modern one.  One…

man standing working on tablet
| 3 MIN READ

6 Things to Keep in Mind When Managing Remote Workers

October 13, 2021

Remote work is more common than ever before and many enterprise managers are finding the need to shift their mindset and policies to align with a virtual work environment. There are many benefits to remote work including increased work/life flexibility, lower costs, and often greater productivity. Of course, there are many challenges as well. In…

consultant making presentation
| 2 MIN READ

How to Determine the Cost of Hiring Independent Workers

October 1, 2021

There are direct and indirect costs that must be considered when engaging and hiring independent workers. Independent professionals help organizations realize a competitive advantage among their peers by providing access to specialized, in-demand talent, staffing flexibility, and better control over employment costs. However, in order to make the best use of this valuable talent pool…

Learn more about the MBO Platform

For Independent Professionals

Start, run, and grow your independent business with MBO

For Enterprises

Find, manage and retain top-tier independent talent